REVEL BLOG

Oct 17, 2017

Improving Healthcare Quality Ratings with Member Engagement

As retail has long known, customer engagement works best when tailored to individual customer expectations and delivered through outreach mapped to customer journeys. In return, health plans benefit with increased enrollment – plans with four or more stars saw a greater than 13% increase between October 2015 and October 2016

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3 Surprising Ways Higher Healthcare Engagement Equals Lower Costs

Research has already demonstrated the potential for healthcare member engagement to create dramatic results aligned with what the Institute for Healthcare Improvement calls the “Triple Aim” of improving population health, improving patient care and reducing costs. 

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National Health IT Week October 2-7

It’s National Health IT Week 2017, a time to celebrate the vital role of technology in transforming the quality of healthcare. National Health IT Week is now in its 11th year.

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The Key to Stellar Health Engagement - Mapping Engagement to the Member Journey

Retail marketers use the customer experience to direct both strategies and content. They rely on semi-fictional personas created from generalized demographic profiles, and develop outreach that can significantly influence and motivate consumers to take action.

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5 Smart Member Engagement Strategies to Boost Medicare Star Ratings

Healthcare quality matters. More to the point, CMS Star Ratings matter. Medicare uses this system to rate the overall performance of Medicare Advantage (MA) and prescription drug (Part D) plans. Ratings emphasize patient care and satisfaction, health outcomes and patient feedback.

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7 Reasons Member Experience is Shifting to a Healthcare Customer Experience

Providers and payer organizations must now think “customers,” not “patients,” with the goal of creating continued, unbroken relationships that foster long-term health and wellness. The evidence for the benefits of enhanced customer engagement is compelling.

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Healthtel Rebrands as Revel

Today we announce the exciting news that Healthtel is now Revel.   Healthcare is changing, and so are we.  Our new name and brand reflects the next generation of member engagement...one that empowers better health outcomes. Please read on for our official press release announcing our company rebranding.

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